Time to Value Your Customers.
- 2:20 pm
A customer service culture drives improved business performance. Treasured gift A few years ago I had the privilege to be best man to a close friend of mine. As a thank you he and his new wife gave me a […]Read more
Are you wasting up to 60% of your capability?
- 1:55 pm
I met a really interesting group of people recently. We came together by chance and chatted about what makes effective perfomance. My visual image from experiencing the event is of a crowd of people all standing around a hole in […]Read more
A dislocated approach to organisational change
- 2:25 pm
A moment in time that causes you to reflect upon a life experience that holds a mirror to organisational life as a senior leader and made me think about customer service. I am sitting in Urgent Care nursing a dislocated collarbone. Don’t ask […]Read more