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Developing leadership capability
Leadership and Management We were asked by the Chief Executive to provide coaching/mentoring support to a senior technical director to develop their leadership and management capability during a major change programme. Enabling the leader to focus upon his key areas […]
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Improving Customer Outcomes
A short case study snowing how we improved customer services within a high quality provider of housing, care, and support for older people providing around 1,100 housing units, care homes with several hundred bed spaces and 10,000 hours of community […]
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Improving Performance
Improving Performance We work with clients on improving performance. This is a short article on how we have helped leaders achieve improvements in operational performance, improved service delivery, and achieving greater efficiency. A council was keen to boost its economic development […]
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Driving Better Results
The Brief Phil worked with a single tier council, the CCG and a care services provider to seek out improvements to community based services to Older People by facilitating change management processes that became embedded in local practice. The Results […]
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