-
Time to value your customers.
A few years ago I had the privilege to be best man to a close friend of mine. As a thank you he and his new wife gave me a watch as a present. It was a wonderful gift and […]
Read more -
Try spinning one plate at a time!
Making things happen quickly seems to be a challenge facing more executives as everyone pushes to get more with less. How quickly can we meet? Is often heard in conversations. Well it seems that speed is relative! A client that […]
Read more -
Developing leadership capability
We were asked by the Chief Executive to provide coaching/mentoring support to a senior technical director during a major change programme. Enabled the leader to focus upon his key areas for improvement to enable him to successfully deliver his business […]
Read more -
Improving customer outcomes
A high quality provider of housing, care and support for older people providing around 1,100 housing units, care homes with several hundred bed spaces and 10,000 hours of community care per week. we worked with the Chief Executive to support her […]
Read more -
Improving Performance
To give you an idea of how we have worked with clients, and to help you understand the way we work with clients here is a case study that shows how we have helped leaders achieve improvements in operational performance, improved service delivery, […]
Read more -
Health and wellbeing
Phil worked with a single tier council, Primary Care Trust, (latterly CCG) and a care services provider to seek out improvements to community based services to Older People. He worked with a Locality Manager and her multi disciplinary community based […]
Read more -
The business of leadership
Do people’s faces light up when you come in to a room, or when you leave it? Perhaps the bigger question is how many of us would actually notice, and be able to give an honest answer to the question. […]
Read more -
Do you need to get out more?
A reflection upon the madness of the schedules that run our corporate lives, and what you can do to change it. I find myself working with leaders who seem to have less and less time, and yet more and more pressure […]
Read more -
A dislocated approach to organisational change
A moment in time that causes you to reflect upon a life experience that holds a mirror to organisational life as a senior leader. I am sitting in Urgent Care nursing a dislocated collarbone. Don’t ask – boys will be boys! I began […]
Read more -
Making the leadership leap
So what’s it like ‘on the outside’ is a question that I often get asked as I work with leaders across the public sector. The second question is usually how can you help me get ‘more with less’? It’s an […]
Read more