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Time to Value Your Customers.
A customer service culture drives improved business performance. Treasured gift A few years ago I had the privilege to be best man to a close friend of mine. As a thank you he and his new wife gave me a […]
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Staying in Control of Your Priorities
We help busy people who face the challenge of having too many priorities as everyone pushes to get more with less. How quickly can we meet? Is often heard in conversations. Well it seems that speed is relative! A client that […]
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Developing leadership capability
We were asked by the Chief Executive to provide coaching/mentoring support to a senior technical director during a major change programme. Enabling the leader to focus upon his key areas for improvement to enable him to successfully deliver his business […]
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Improving Customer Outcomes
A short case study snowing how we improved customer services within a high quality provider of housing, care and support for older people providing around 1,100 housing units, care homes with several hundred bed spaces and 10,000 hours of community […]
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Improving Performance
To give you an idea of how we have worked with clients, and to help you understand the way we work with clients here is a case study that shows how we have helped leaders achieve improvements in operational performance, improved service delivery, […]
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Driving Better Results
The Brief Phil worked with a single tier council, Primary Care Trust, (now CCG) and a care services provider to seek out improvements to community based services to Older People by facilitating change management processes that became embedded in local […]
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The Business of Leadership
Leadership Awareness As someone in a leadership and management role – do people’s faces light up when you come in to a room, or when you leave it? Perhaps the bigger question is how many of us in leadership and […]
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Creating Time
Of course it’s not possible to create time, but you can be better at time management. This requires a different approach to leadership. Take a moment to reflect upon the madness of the schedules that run our corporate lives. What […]
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A dislocated approach to organisational change
A moment in time that causes you to reflect upon a life experience that holds a mirror to organisational life as a senior leader and made me think about customer service. I am sitting in Urgent Care nursing a dislocated collarbone. Don’t ask […]
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Setting a Clear Direction- What Purpose are You Serving?
So what’s it like ‘on the outside’ is a question that I often get asked as I work with leaders. After a number of years running my own business this question still makes me smile. The second question is usually […]
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