Our Blog

Our blogs are an informal way of expressing our reflections about what we have learned so far about leadership and management.

Through our experience of working with operational leaders we have learnt that some of their actions unwittingly hinder good performance, inhibit innovation; and often add cost to the business. Above all it often means that the customer/service user suffers as a consequence - not that most would ever admit it, or in some cases even realise it.

Our blog aims to reflect upon the impact of mindsets and behaviours in the workplace, and expose some of the myths about the impact of leadership and management as we have experienced them in the workplace.

Time to value your customers.

A few years ago I had the privilege to be best man to a close friend of mine. As a thank you he and his new wife gave me a watch as a present. It was a wonderful gift and a watch that brings back happy memories of...Read More »